DiDi Taxi began operations in Cancun under a model that allows cab drivers in the city to connect with more passengers through the mobility platform. Cab drivers who register for the service will have the possibility of accepting the different payment methods that DiDi has such as cash or credit and debit card payments.

Moreover, users will be able to use security features such as ride-sharing with up to five trusted contacts, support services, and access to the 911 panic button. Jordi Cueto-Felgueroso, Public Relations Manager for DiDi Mexico, indicated in a message the importance of the city for operations due to the number of tourists that arrive annually. According to the Ministry of Tourism, at the close of 2019 Quintana Roo had a total of 22.8 million visitors.

We contribute with an intelligent, safe, and affordable mobility ecosystem that provides efficiency in each transfer to inhabitants and visitors, while allowing cab drivers to have access to state-of-the-art technology that contributes to offer their services and increase their profits.

DiDi assures that the announcement was received with satisfaction by cab driver groups in the city. The Chinese company operates under this same model in Oaxaca and Cuernavaca.


Years of conflict between cab drivers and mobility apps

In Mexico, Uber was the first private transportation service that tried to reach Quintana Roo in September 2016 but the situation was always complicated. At the end of 2017, the company decided to suspend operations in the state pending the new Mobility Law initiative.

A year and a half later, the company returned with an approved Mobility Law and even with the resistance of cab driver groups that rejected the competition with blockades and marches arguing that the drivers of this application did not face the same license fees or regulations as they did. Currently, there is Uber in Cancun, and it is possible to request a car using the application. However, even drivers face problems with local cab companies.