Find out what sins VIP passengers commit when travelling

Abuse of food and alcoholic beverages, mainly; alcoholism; use of false credentials or a homonym to enter the lounge; refusal to pay taxes; damage to technological devices, and even theft of equipment and other utensils necessary for the operation of a fleet such as life jackets are some of the sins committed by VIP passengers when traveling.

Find out what sins VIP passengers commit when travelling. Photo: Flickr
Find out what sins VIP passengers commit when travelling. Photo: Flickr

Although more and more low-cost airlines are emerging, passengers who want to travel with all the comforts in premium class are still very important within the income of airlines at the international level.

According to a study by the International Air Transport Association (IATA), passengers sitting in first and business class cabins account for only 5.4% of all international traffic, yet these passengers generate 30% of the airlines' revenue.

And although, according to The Wall Street Journal, the profit for each of these users of large U.S. airlines can be as high as US$17.75, there are increasing incidents in VIP lounges due to the bad behavior of premium passengers.

Abuse of food and alcoholic beverages, mainly; alcoholism; use of false credentials or a homonym to enter the lounge; refusal to pay taxes; damage to technological devices, and even theft of equipment and other utensils necessary for the operation of a fleet such as life jackets are some of the sins committed by VIP passengers when traveling.

Due to these types of incidents, many of the air transport companies that operate premium class routes point out that the costs for each of these passengers is the highest compared to the rest, since they must make constant investments to replace stolen items, repair damage to devices and supply more food and beverages to the VIP rooms.

"There is a bad approach to thinking that air transport is a luxury service when it is no longer, it is a democratized service. For many people, it remains aspirational, and they believe they are entitled to more than they are paying for. In reality, what you pay with your ticket is travel, many airlines offer additional benefits, but that doesn't mean that the passenger has the right to behave as they wish," said Gilberto Salcedo, former president of Atac.

Removing food and drink from the lounges

The food in the VIP rooms is for exclusive consumption inside the rooms. However, there have been cases of passengers taking out alcoholic beverages and food. For example, passengers who remove more than 20 cans of beer and soft drinks and bottles of whiskey and wine from the lounge. Users abuse alcoholic beverages.

It is very common for passengers to show up at boarding with extra drinks. Many of them abuse the offer of liquors that the airlines provide in their lounges. For this reason, many of them have restricted the consumption of these drinks and give a token to their users. As a result, rude behavior has occurred with the staff in the lounge.

Theft of items for exclusive in-flight use

Several of the airlines consulted indicated that this is one of the most common causes. Some people get off the plane items such as blankets, pillows or hearing aids. which are for exclusive use during the flight. And even the companies reported the theft of life jackets, a necessary element for the operation.

Damage to the aircraft's internal elements

Damage to the internal elements of the plane such as touch screens can cost an airline around US$23,000 per month. Some passengers misuse luggage racks, forcing them to take up more space and can damage the plates. Monthly damage can cost about US$4,000 to replace these items.

Passengers who refuse to pay taxes

Some of the drawbacks among premium passengers have to do with the refusal to pay taxes, according to them, because the price of their ticket is already high. Even, on some occasions, airlines have reported that the behavior of claimants is very aggressive with their employees.

Travelers who leave the VIP lounges late

In spite of the warnings made in the lounges, users come to board over time and delay the departure of the flight while the pass-bay validations are made. Passengers who arrive late, and despite the fact that the flight is closed, are passed using force at the entrance of the plane. Sometimes the aircraft must be unboarded to avoid any interference with security.

Use of false credentials or homonyms

Constantly show up at VIP passenger lounges wanting to enter and enjoy their benefits without paying for them. Many of these people have figured out ways to get in without being detected. Some homonymous passengers use family cards with the same name or fake ones to enter the premium lounges.

By Mexicanist