Jorge Arce is the new director of HSBC Mexico
HSBC Mexico announced the appointment of Jorge Arce as new CEO, replacing Nuno Matos.
Arce has served since 2016 as deputy director-general of markets, corporate and investment banking at Banco Santander Mexico.
Meanwhile, from 2011 to 2016, he served as CEO and chairman of the board at Deutsche Bank Mexico, where he was responsible for business, operations, and governance.
Nuno Matos Nuno Matos, who has been the chief executive officer of HSBC Mexico since 2016, will take up a new position with Grupo HSBC and will be announced shortly.
"Jorge Arce's strategic experience and in-depth knowledge of the Mexican market will help us to further strengthen our operations in the country," said Paulo Maia, CEO of HSBC Latin America and Chairman of the Board of Grupo Financiero HSBC Mexico.
HSBC IN MEXICO LEADS CYBER FRAUD IN LATIN AMERICA
With an increase of 40 percent of cases between 2017 and 2018, Mexico became the country with the most cybernetic fraud in Latin America.
This is what Alejandro Armenta, president of the Senate Finance Committee, who warned that among the most frequent victims are the users of the HSBC bank, the fifth with the most claims nationwide.
The legislator from Morena announced that he will present a warrant so that the authorities of the financial sector put in place mechanisms that allow solving this problem.
"We demand the intervention of various authorities so that these crimes stop committing, are investigated and the damage is repaired with the monetary reintegration of each affected client. A hearing is requested with the various authorities and representatives of banking institutions to present each of the cases and it is requested that the undue processing of personal data linked to identity theft related to customers of the banking institution Grupo Financiero HSBC be investigated."
The legislator proposed to set up a dialogue table with a group of legislators and representatives of the affected clients to analyze the problem and offer a solution. He also proposed strengthening security measures to prevent identity theft and fraud in interbank transfers to ensure the security of investments and the patrimony of users.
The senator explained that according to the National Commission for the Protection and Defense of Financial Users (Condusef), between 2011 and 2018 there were 30.8 million complaints about possible frauds. Only in the first half of 2018, 3.5 million frauds were reported for an amount of 9 thousand 231 million pesos.
"In 2011, cyber fraud accounted for 8 percent of the total and 201 percent for 2018. Of the millions of claims for cyber fraud registered in the first half of 2018, 96 percent belong to electronic commerce, for an amount of more than 2.4 million pesos."
According to the legislator, the increase in fraud in mobile banking was 125 percent, from the first quarter of 2017 to the same period of 2018. The last months have been reported around 300 cases from 16 states: Nuevo Leon, Mexico, Mexico City, Colima, Campeche, Coahuila, Sonora, Jalisco, Hidalgo, Durango, Puebla, Tlaxcala, Guerrero, Chihuahua, Oaxaca, and Quintana Roo. These cases are from clients of Grupo Financiero HSBC, whose accounts have been subject to various frauds through electronic banking.
"They are granted credits without authorization and later the cash is transferred to other accounts, they filter confidential information and have their passwords and everything necessary to operate the Internet banking without their authorization."
Armenta said that HSBC customers have demanded the intervention of the authorities to stop this type of crime, carry out an investigation and guarantee the repair of the damage. So far, the claims have an improper result because the resources were obtained using the electronic signature, the user and the personalized password. It is very strange that a large majority of the deceased do not have an electronic banking service.
"The defrauded clients point out that when they denounce the facts before the authorities, a long and tortuous investigation process begins in which the executives of the bank delay and render impossible the trace of money".