Use a mask, which is mandatory to enter the Metro and must be kept on during the entire stay inside the facilities, properly, completely covered from the nose to the chin. Likewise, users are urged to wear a face mask, since it provides a higher level of protection.

Use the antibacterial gel after holding on to the handrails and metallic structures, as well as to avoid putting their hands to their faces during the trip. Afterward, when arriving at the destination, wash your hands with soap and water.

Remain silent and avoid talking, singing, shouting, or calling on cell phones. The action is aimed at reducing the emission of saliva droplets generated when talking, thus reducing the possibility of contagion in closed spaces.

In case of coughing or sneezing, cover the nose and mouth area with the inner corner of the elbow.

Avoid ingesting food or drinks inside the facilities, whether inside the car, as well as in the access areas, arrival corridors, or transfer halls.

The STC issued other preventive measures, especially regarding the use of mouth covers, the material they are made of, and how to wash them so that they can be reused. The Metro recommends users use mouth covers made of washable fabric, with two layers or more. It pointed out that it is preferable to use those made of cotton on the inside and polyester on the outside, with resistance to humidity. Single-use masks can also be used.

Masks can be reusable, as long as they are washed with soap and water and used to dry constantly. They should be removed from the springs and should avoid touching them directly on the part that covers the nose and mouth since doing so contaminates them. Users are requested not to use mouthpieces made of thin fabric or that make breathing difficult, as well as those with valves. The correct use of mouth covers reduces the emission of microorganisms or saliva droplets, which is essential in closed spaces such as stations or trains.

To disinfect hands, the Metro offers its passengers 365 antibacterial gel dispensers, which are placed in station lockers. In the next few days, more dispensers will be installed in the active lines of the network. Train disinfection actions continue in workshops, as well as sanitization in terminals.